All state Auto insuranece not paying claim amount

I got a weird experience with all state

They issue new account every 6 month,

last time I had an accident with other car and report is on my fewer, panic lady hit me from back while I was stopping on highway 277 down town Charlotte to make an exit to get connecting to highway 77 near by exit 5B and behind me there was lot off space because in my rear person was not moving vehicle and he was talking on phone, about 4 car space gap was behind me and at the time from my left side on second road vehicle come in my lane behind me and she hit to my car(car damage on driver side rear)

now insurance company told me to talk to other party insurance at the time name “traveler insurance “and they record my and my wife statement and they need more proof and they said they will investigation on this case

no result Traveler agent Hispanic (given his email address and he need more info so i email to Hume video that I recorded after accident accord and that will not gone a help to him but damage of car can tell everything? I sign document whatever they going to pay me (scan and email to him) he won't understand he call me several time so he can change my statement but he fail, happen is happen I know & they know but they try to protect Hispanic lady who enroll in accident after two week he said he not working on this case anymore.

after call north Carolina state capital "Raleigh”, it’s also traveler insurance they offering 7 k and sign some paper that I did not sign it because language and word they use it's not in my fewer

if I sign may be that mean I agree to pledge guilty for accident when I am actually innocent so i did not sign it, I am confusing myself what i can do? may be attorney will help but i had a crisis and hardship ,I do not have a job for long time after May 2010 and my income is very low because I work some week from temporary agency for short time or temporary work

i contact my agent also and every month they given diff rent person name and number to contact they give case number and person name and phone number but they not response when they excuse to call other insurance company and when i call other insurance company they said you have to pledge guilty and sign document and send back to us, I never done

case is confusing for me I do not know what i can do and how to fight back, last few month January to april1, 2013 I was in India and i am back on 1, April2013 and then i contact my insurance company they also do same thing call Angela" and phone number with case number i call three time they not response i stop calling them I Left voice message for them

But no call back from Allstate agent?!

i have more than$5000 dollar bill, after accident i Vi Presbyterian hospital and they took my back and chest x-ray & wife nilpa got a bruises on stomach

i like to solve problem someone has to help me so I can go ahead paid to hospital and ambulance, if I am not paying then is going against me and my credit score going to be mess up

Please help me out Allstate I am posting my hospital bill and I request to work out VS party insurance and help me out on this case

Thank you All state

Hemal shah